Paralegent AI terms of service.
Effective date: January 2, 2026. These terms govern your use of the Paralegent AI contract review platform — including 18+ specialized agents, Microsoft Word integration, and API services deployed in your cloud.
For in-house counsel, legal operations, and procurement teams reviewing Paralegent AI engagement terms.
Contact and table of contents.
For legal questions, contact legal@paralegent.ai or use our contact form. Service provider: Cognilium AI (Paralegent AI). Jump to any of the 14 sections below.
Acceptance of terms.
By accessing or using Paralegent AI's services, including our website, Microsoft Word add-in, and API services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our services.
These terms apply to all users, including individuals, organizations, and enterprise customers. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
We may modify these terms at any time. Material changes will be notified through email or in-app notifications. Your continued use of our services after such changes constitutes acceptance of the updated terms.
Service description.
Core services. Paralegent AI provides an AI-powered contract review platform that includes:
- Automated analysis — contract analysis against custom legal playbooks
- Risk assessments — AI-generated risk and compliance evaluations
- Professional redlines — redline generation with suggested revisions
- Word integration — Microsoft Word add-in for seamless review
- Playbook tooling — playbook management and configuration tools
- API access — endpoints for custom integrations
Service limitations.
- Guidance, not advice — AI analysis is guidance, not legal advice
- Human review — recommended for all contract decisions
- Connectivity — service requires internet for analysis
- File size — 50MB maximum per document
- Processing time — varies based on document complexity
Service evolution. We continuously improve our services by adding new features, updating AI models, and enhancing performance. We may modify, suspend, or discontinue any aspect of our services with reasonable notice to users.
User accounts.
Account registration.
- Accurate information — provide complete information at registration
- Credential security — you maintain the security of your account
- Age requirement — must be at least 18 years old
- One account — one person or organization, one active account
Account security.
- Account activity — you are responsible for all activity under your account
- Breach notification — notify us immediately of unauthorized access
- Strong passwords — enable multi-factor authentication when available
- No sharing — do not share credentials with unauthorized persons
Account suspension. We may suspend or terminate your account for violation of these terms, non-payment of fees, security concerns, or illegal activities. We will provide reasonable notice when possible, except in cases of immediate security risks or legal requirements.
Acceptable use.
Permitted uses.
- Business analysis — analyze contracts for legitimate business purposes
- Playbook management — create and manage legal playbooks for your org
- Redlines and reviews — generate risk assessments and redlines
- API integration — integrate API services into your workflows
- Internal sharing — share results within your authorized organization
Prohibited activities. You may not use our services to:
- Upload malware — no malicious files, viruses, or harmful code
- Reverse engineer — no attempts to extract our AI models
- Resell access — no sharing credentials or reselling services
- Illegal content — no processing contracts with illegal content
- Violate law — no breach of laws, regulations, or third-party rights
- Overwhelm systems — no excessive requests or automated scripts
- Compete directly — do not use our services to compete with Paralegent AI
Rate limits and fair use.
- API limits — 10 requests/second, 20 burst
- Excessive usage — may result in temporary service limitations
- Commercial usage — requires appropriate subscription plans
- Bulk processing — may require special arrangements
Intellectual property.
Paralegent AI rights.
- Platform ownership — we own the platform, software, and AI models
- Trademark protection — logos and brand elements are protected
- Proprietary methods — algorithms and methodologies are proprietary
- Limited license — you receive a limited license under these terms
User license. Subject to these terms and your subscription, we grant you a limited, non-exclusive, non-transferable license to:
- Use the platform — for your internal business purposes
- Install the add-in — Microsoft Word integration
- Use the API — within your subscription limits
- Download outputs — generated analysis results and redlines
Restrictions.
- No copying — no derivative works of our platform
- No reverse engineering — no extracting source code
- Preserve notices — do not remove proprietary notices
- No competing service — do not build competing services with our IP
User content.
Your data ownership.
- Contracts and playbooks — you retain ownership of all uploads
- Analysis results — generated redlines and analyses belong to you
- No vendor claim — we claim no rights to confidential business information
- No training — your data is not used to train our AI models
Processing license. By uploading content, you grant us a limited license to:
- Process contracts — to provide analysis services
- Store securely — during the service and retention period
- Generate output — risk assessments, redlines, and recommendations
- Support and debugging — provide technical support and troubleshooting
Content responsibilities.
- Right to upload — ensure you have rights to upload content
- Comply with law — follow applicable laws regarding your content
- Third-party rights — warrant that your content does not infringe
- Backups — maintain your own backup copies of important data
Data deletion. All uploaded content is automatically deleted after 90 days per our data retention policy. You may request immediate deletion at any time. Upon account termination, all data is permanently deleted within 30 days.
Payment and billing.
Licensing.
- Engagement-based fees — fees are based on your licensing arrangement
- Custom pricing — pricing is available upon request and varies by org size
- Usage limits — licensing includes specified limits and features
- Enterprise terms — enterprise customers may have custom pricing
Billing terms.
- Invoiced billing — fees billed per your enterprise agreement
- Net 30 — payment due within 30 days of invoice date
- Late suspension — late payments may incur service suspension
- Non-refundable — all fees non-refundable except as required by law
Price changes. We may change our pricing with 30 days advance notice. Price increases will apply to your next billing cycle. You may cancel your subscription if you do not agree to price changes.
Taxes. You are responsible for all taxes, duties, and fees related to your use of our services. We may collect applicable taxes where required by law.
Data security.
Security measures.
- Encryption — TLS 1.3 in transit, AES-256 at rest
- Data isolation — your environment only, never shared infrastructure
- SOC 2 principles — infrastructure aligned with SOC 2 principles
- Regular audits — security audits and vulnerability assessments
- Incident response — defined response procedures and notifications
Your security obligations.
- Strong credentials — maintain secure passwords and MFA when available
- Report incidents — promptly report suspected security events
- Authorized access — ensure only authorized access to org data
- Policy compliance — comply with your own data security policies
Security incidents. In the event of a security incident affecting your data, we will notify you promptly and provide details about the incident, our response measures, and any recommended actions for you to take.
Service availability.
Uptime commitment.
- 99.9% target — for our core platform services
- Planned maintenance — scheduled during low-usage periods
- Emergency maintenance — may occur without advance notice
- Third-party dependencies — may affect availability
Service interruptions.
- Advance notice — provided for planned maintenance when possible
- Status updates — available during interruptions
- Rapid restoration — we work diligently to restore service quickly
- Service credits — extended outages may result in credit adjustments
Force majeure. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet infrastructure failures, or third-party service outages.
Disclaimers.
Important legal notice. Paralegent AI provides analysis tools and suggestions, not legal advice. All contract decisions should be reviewed by qualified legal professionals.
Service disclaimers.
- As-is — AI analysis is provided “as is” without warranties
- No guarantee — accuracy or completeness of results is not guaranteed
- Verify with counsel — AI recommendations should be independently verified
- Document variance — results vary based on quality and complexity
- Decision responsibility — we are not responsible for decisions based on our analysis
No legal advice. Paralegent AI is a technology platform, not a law firm. Our services do not constitute legal advice, create attorney-client relationships, or replace the need for qualified legal counsel. Always consult with appropriate legal professionals for contract-related decisions.
Third-party services. Our platform integrates with Microsoft Word and other third-party services. We are not responsible for the availability, functionality, or security of these external services.
Limitation of liability.
Liability limitations. To the maximum extent permitted by law, Paralegent AI's liability for any claims arising from these terms or your use of our services is limited to:
- 12-month cap — total amount paid in the 12 months preceding the claim
- Direct damages only — no indirect, incidental, or consequential damages
- One-year window — claims must be brought within one year of the incident
Excluded damages. We are not liable for:
- Lost profits — lost profits, revenue, or business opportunities
- Data loss — beyond our data recovery obligations
- Third-party claims — claims or damages from third parties
- Decision outcomes — decisions made based on our analysis or recommendations
- Unauthorized access — damages from unauthorized access to your account
Indemnification. You agree to indemnify and hold Paralegent AI harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.
Termination.
Termination by you.
- Anytime cancellation — you may cancel your engagement at any time
- End-of-period effect — cancellation takes effect at the end of the billing period
- Outstanding charges — you remain responsible for charges before termination
- Data download — download any data you wish to retain before access ends
Termination by Paralegent AI. We may suspend or terminate your account for:
- Terms violation — breach of these terms or acceptable use
- Non-payment — after reasonable notice
- Security concerns — or illegal activities
- Inactivity — extended periods of account inactivity
Effect of termination.
- Immediate suspension — access to services is suspended
- 30-day deletion — all data permanently deleted within 30 days
- Outstanding fees — remain due and payable
- Surviving sections — relevant sections of these terms continue to apply
Dispute resolution.
Informal resolution. Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any concerns. Many issues can be resolved quickly through direct communication with our support team.
Governing law. These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal proceedings must be brought in the state or federal courts located in Delaware.
Arbitration. For enterprise customers, disputes may be resolved through binding arbitration as specified in separate enterprise agreements. Individual users may pursue claims in small claims court or through other available legal remedies.
General provisions.
Entire agreement. These Terms of Service, together with our Privacy Policy and any applicable enterprise agreements, constitute the entire agreement between you and Paralegent AI regarding our services.
Severability. If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
Assignment. You may not assign these terms or your account without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets with notice to you.
Updates to terms. We may update these terms periodically. Material changes will be communicated through email or in-app notifications. The effective date at the top of this document indicates when the terms were last updated.
Terms of service questions.
Common questions about Paralegent AI terms — data ownership, termination, legal advice disclaimers, security obligations, and dispute resolution.
Who owns the contracts and data I upload to Paralegent AI?
You retain full ownership of every contract, playbook, and analysis result. Paralegent AI deploys inside your cloud — Azure, AWS, or Google Cloud — so your data never leaves your infrastructure. We claim zero rights to your confidential business information or generated redlines.
Can I terminate my Paralegent AI engagement at any time?
Yes. Because Paralegent AI is deployed in your own cloud environment, you retain full control. At engagement end, your team removes the deployment at your discretion. All data, configurations, and 80-150-term playbooks remain yours. We have no copy to delete.
Does Paralegent AI provide legal advice?
No. Paralegent AI is a technology platform with 18+ specialized agents that analyze contracts against your custom playbook. All GREEN/ORANGE/RED classifications and redline suggestions are AI-generated guidance — not legal advice. Always have qualified legal counsel review contract decisions.
What happens to my data if there is a security incident?
Because Paralegent AI deploys in your cloud with AES-256 encryption and zero data on our servers, your security posture governs. We provide prompt notification of any incident affecting the deployed system, detailed response measures, and recommended remediation actions per your enterprise agreement.
How are disputes with Paralegent AI resolved?
We encourage direct communication first — most concerns are resolved quickly through our support team. These terms are governed by the laws of the State of Delaware, United States. Enterprise customers may have binding arbitration provisions in their separate enterprise agreements.
Questions about these terms?
Contact our legal team for clarification on any provisions, or request custom terms for your enterprise agreement.